Shipping policy
Welcome to CoupleGift.us. This Shipping Policy outlines our shipping procedures, delivery estimates, and important information regarding international shipments.
Order Processing
- Orders are typically processed within 1–3 business days after payment is successfully received.
- Orders are processed Monday through Friday, excluding public holidays.
- During peak seasons, promotions, or holidays, processing times may be slightly longer.
Shipping Destinations
We currently ship to most countries worldwide, including:
- European Union countries
- United Kingdom
- United States
- Canada
- Australia
- New Zealand
- Many other international destinations
If shipping is unavailable to your location, you will be notified during checkout.
Estimated Delivery Times
Delivery times vary depending on destination and local carrier services.
| Region | Estimated Delivery Time |
|---|---|
| Europe | 5–12 Business Days |
| United Kingdom | 5–10 Business Days |
| United States | 5–10 Business Days |
| Canada | 7–15 Business Days |
| Australia & New Zealand | 7–15 Business Days |
| Rest of World | 7–20 Business Days |
Please note that these are estimates and not guaranteed delivery dates.
Shipping Costs
Shipping fees are calculated at checkout based on:
- Delivery location
- Product type
- Order weight and size
- Selected shipping method
Free shipping promotions may be available for selected products or regions.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when available.
Tracking updates may take 24–72 hours to appear after shipment.
Customs, Duties & Taxes
For international orders:
- Import duties
- Customs fees
- VAT, GST, or local taxes
may be charged by your local customs authority.
These charges are the responsibility of the customer unless otherwise stated at checkout.
Delayed Deliveries
Delivery delays may occur due to:
- Customs inspections
- Severe weather conditions
- Carrier disruptions
- Public holidays
- High shipping volumes
We appreciate your patience in such situations.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
If an incorrect address is provided:
- We cannot guarantee successful delivery.
- Additional shipping fees may apply for reshipment.
- Refunds may not be available for orders lost due to incorrect address information.
Lost or Damaged Packages
If your package is lost, damaged, or arrives with missing items, please contact us within 7 days of delivery.
Email: Support@couplegift.us
Please include:
- Order number
- Description of the issue
- Photos (if applicable)
We will investigate and work toward an appropriate resolution.
Delivery Confirmation
Once a package is marked as delivered by the carrier, responsibility for the package transfers to the customer.
If you believe a delivered package is missing, please contact the carrier and our support team for assistance.
Contact Us
If you have any questions regarding shipping, please contact:
CoupleGift
Email: Support@couplegift.us
Website: www.couplegift.us
By placing an order on our website, you agree to this Shipping Policy.