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Refund policy

Welcome to couplegift.us. Customer satisfaction is important to us. Please read our Return & Refund Policy carefully before making a purchase.

Returns

We accept return requests within 30 days of receiving your order.

To be eligible for a return:

  • The item must be unused and in its original condition.
  • The item must be returned in its original packaging.
  • Proof of purchase or order number is required.

Non-Returnable Items

The following items cannot be returned:

  • Personalized or custom-made products.
  • Gift cards.
  • Digital products or downloadable items.
  • Items damaged due to misuse by the customer.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Email: Support@couplegift.us

Please include:

  • Your order number
  • Photos of the item received
  • A brief description of the issue

We will review your claim and provide a replacement or full refund if approved.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

If approved:

  • Refunds will be issued to the original payment method.
  • Processing time is generally 5–10 business days, depending on your payment provider or bank.

Order Cancellation

Orders may be canceled within 12 hours of purchase.

After production, processing, or shipment has begun, cancellation requests may not be possible.

Return Shipping

For Defective or Incorrect Items

We will cover the return shipping costs.

For Change of Mind Returns

Customers are responsible for return shipping costs unless required otherwise by applicable consumer protection laws.

European Union Customers

Customers located in the European Union (EU) may have additional consumer rights under applicable laws.

For eligible non-customized products, EU customers may have the right to withdraw from a purchase within 14 days of receiving the item, subject to applicable legal exceptions.

Personalized or custom-made products are generally exempt from the EU withdrawal right.

Lost Packages

If your package appears lost in transit, please contact us at Support@couplegift.us. We will work with the shipping carrier to investigate and provide a suitable resolution.

Contact Information

For any questions regarding returns or refunds, please contact us:

CoupleGift
Email: Support@couplegift.us
Website: www.couplegift.us

By placing an order on our website, you agree to this Return & Refund Policy.